Every print is made to order and posted tracked. Made only for you, it cannot be returned on a change of mind — but if anything is wrong with it, we put it right.
Delivery
- Made to order. Your print is composed, printed and framed after you order. Most are dispatched within 3–5 working days.
- Tracked. You get an email with the tracking link when it ships. Framed prints travel in a rigid box with corner protection; unframed prints are rolled in a tube.
- What it costs. UK delivery £7.85, tracked · worldwide, priced at checkout. The figure is the courier’s rate for a framed print; a larger print or a second one may change it, and checkout shows the exact amount before you pay.
- Where. The United Kingdom and most of the world. UK orders are printed and framed in the UK; orders elsewhere are made as close to you as our print partners allow, so they travel less.
- Outside the UK. Any import duty or tax charged by your country is paid by you on delivery, not included in our price.
Returns
Because each print is personalised — made to your design, from your data — the 14-day right to cancel under the Consumer Contracts Regulations does not apply. A print goes into production as soon as you order it, so it cannot be changed or cancelled once the order is placed.
Please check the title, the date and the dedication before you pay; they are printed exactly as you set them.
Damaged, faulty or not right
If your print arrives damaged, has a printing fault, or is not what you composed, email a photograph of the print and the packaging within 14 days of delivery. We replace it free of charge or refund you in full, whichever you prefer. Your rights under the Consumer Rights Act 2015 are not affected.
Refunds
Refunds go back to the card you paid with and usually show within five working days of being issued. Gift vouchers cannot be exchanged for cash.
Last updated 4 October 2026.